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Refund Policy
At Rovera Studio, customer satisfaction is important to us. We strive to provide high-quality digital spreadsheets, trackers, planners, and templates that help simplify your everyday tasks.
We offer a 30-Day Money-Back Guarantee on eligible purchases, subject to the conditions outlined below.
1. 30-Day Money-Back Guarantee
If you’re not satisfied with an eligible product, you may request a refund within 30 calendar days of the original purchase date.
To request a refund:
Contact us through our website or customer support email.
Provide your order number and the email address used during checkout.
Briefly explain the reason for your request so we can better understand your experience.
We may offer troubleshooting assistance, an updated file, or an alternative solution where appropriate. However, customers remain eligible for a refund under our 30-day guarantee even if they choose not to accept an alternative solution.
2. Refund Eligibility
To qualify for our voluntary 30-day guarantee:
Your request must be submitted within 30 calendar days of purchase.
Your purchase must be an eligible product covered by this guarantee.
You must provide sufficient order information for us to verify your purchase.
You must agree to discontinue using the product and delete any downloaded copies once a refund has been issued.
We reserve the right to review suspected fraudulent or abusive refund requests individually, without limiting applicable consumer rights.
3. Non-Refundable Purchases and Exclusions
The following are excluded from our voluntary 30-day guarantee unless expressly stated otherwise:
Custom-made or personalized digital products.
PLR, resale-rights, or commercial licensing products.
Purchases for which the 30-day guarantee period has expired.
Duplicate refund claims for an order that has already been refunded.
Purchases identified as fraudulent, subject to applicable law.
These exclusions do not affect any refund or other remedy required by applicable consumer protection laws.
4. Refund Processing
Once your refund request has been reviewed and approved, the refund will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider. Any legally required refund deadlines will be respected.
5. Contact Us
For refund requests or questions about this policy, please contact us at: contact@roverastudio.com
Please include your order number and a brief description of your request so we can assist you efficiently.